Obviously, if you printed the wrong address on the shipping label, didn’t include a return address, or poorly packaged the item, it’s 100% on you to compensate the customer with a new shipment or a refund. The short answer is: The seller, which means you, the business owner.
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Who is responsible if package is delivered to wrong address? Simply drag and drop documents from your desktop to your claim form. You can file a claim and include supporting documentation, or add it later. You will need your tracking number to submit a claim online. Can I sue FedEx for losing my package?Ĭlaims for undelivered or lost shipments must be filed within nine months of the shipment date. Select Manage Delivery, then Report Missing Package. If your package’s tracking status says it was delivered, but your recipient can’t find it, log in to your FedEx account, go to our tracking page, and follow these steps: Enter your tracking number or reference number. When parcel is stuck in transit it means that the package is no longer progressing towards its destination and it is either kept in one of the courier company’s depots for further checks or stuck in customs. Why is my FedEx package stuck in transit? The exact time your FedEx Home Delivery shipment will be delivered is based on your shipment’s origin and the distance to the destination. or 3–7 days if you’re shipping to residential addresses in Alaska or Hawaii.
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463.3339 and say “track my package.” Or text “follow” plus your door tag number to 48773. You can monitor your incoming and outgoing packages throughout the entire delivery process and receive alerts and notifications. Can I call FedEx to see where my package is? Please fill out the fields above, type your question in the box below, and click “Chat now” to proceed. Representatives are available online Monday through Friday, 8:30 a.m. FedEx SmartPost announced it has expanded its service into Canada for US shippers by using the residential delivery capabilities of Canada Post.įedEx Customer Service.
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boxes, in Canada and includes around-the-clock shipment tracking status updates via .3įedEx SmartPost announced that it has expanded its service into Canada for US shippers by using the residential delivery capabilities of the Canada Post Corporation. The service is available to all residential addresses, including P.O. To file a complaint, please call customer support at 1.800.
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How do I contact FedEx about a delivery problem? TDD services, or billing or international support. Or use one of these numbers if you need U.S.